Returns & Exchanges

Return & Exchange Policy

• Items may be returned within 30 days of purchase for a refund or exchange.
• Items must be unused, unworn, with all tags attached, in original packaging/condition, and shipped within 7 days of initiating the return.
• Shipping fees are non-refundable.
• Gift wrapping fees are non-refundable.
• All international orders are considered FINAL SALE and are non-refundable.

Canceling after shipment: If your order has already shipped and you’d like to cancel, please initiate a return once it arrives. Refunds are processed only after we receive the item back and your return is approved.

Submitting a Return Request

The fastest way to process a return is through our self-service option:

• Visit your order page (link in your order confirmation email).
• Scroll to your order and click “Request Return”.

Prefer email? Contact us at support@dadbrand.com and include your order #.

All returns are subject to our return policy. Once you’ve submitted a return request or emailed us, we go by the date you contacted us — not by how quickly we respond.

Refund Timing

Once your return is received and approved, refunds are processed immediately on our end. Your bank or credit card provider typically takes a few business days to post the refund back to your account.

This processing timeline is controlled by your bank and is outside of our control.

International Orders

Final Sale — international orders are not eligible for returns or exchanges.

• Please double-check that your shipping information is entered correctly at checkout.
• If tracking shows your package is in your country but not delivered, you must contact your local carrier or customs office directly.
• We do not contact customs or local mail carriers on your behalf to troubleshoot international delivery issues.
• If you’d like us to reship an international order due to issues outside of our control, we’re happy to help — however, the customer is responsible for all reshipping costs.

International shipping involves additional handling by third parties, which is outside of our control.

Order Issues & Defects

If there’s a product defect or a problem with your order, email us and we’ll make it right:

Email support@dadbrand.com

Please include your order number and photos (if applicable) to speed things up.